Legal

Privacy Policy

How Cassioni collects, uses, and protects your information.

Your memories are personal, and we treat your information with care. This policy explains what we collect, why we collect it, who helps us provide the service, and the rights you have. We have written it in plain language.

1. What we collect

We collect your name, email address, phone number, and shipping address; the video, audio, and written content you create; and payment information processed by Stripe. Cassioni does not store full card numbers — your payment details are handled by Stripe.

2. How we use it

We use your information to fulfil your orders, to send reminders and service emails, to process payments, and to store your memories so they are there when you and your recipients want them.

3. Who we share it with

We work with a small set of trusted processors, and each one receives only what it needs to do its job:

• Stripe — to process payments.
• Mux — to host and play back your video and audio.
• Supabase — to run our database.
• Cloudflare R2 — to store your files.
• Resend — to send email.
• The shipping carrier, such as Canada Post — to deliver your card.

4. Retention

Your video and audio files are never deleted. If a vault subscription ends, the links to your memories may go dark, but the files themselves persist in cold storage. This is a deliberate promise: a memory is never lost because a card expired.

5. Your rights under PIPEDA

Under Canada's Personal Information Protection and Electronic Documents Act, you can access the information we hold about you, correct it if it is wrong, and request its deletion. Because of our retention promise, deleting vault content requires a written request to privacy@cassioni.com.

6. CASL and email consent

In line with Canada's Anti-Spam Legislation, we send reminder and marketing emails with your consent, and every such email includes an unsubscribe link. You can opt out at any time.

7. Contact

For any privacy request or question, write to us at privacy@cassioni.com.

This is the current version of our privacy policy. For a specific situation, please consult a Canadian lawyer.